Account Lead-North Asia

About the role: Provide outstanding client service by leading, monitoring and controlling assigned portfolio activity, with a focus on building operations, service contracts, risk, financial and team management. Be the single point of contact for assigned portfolio for the Head of CRE and support regional initiatives by driving implementation and delivery. What this job involves: Service Delivery • Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs) • Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation. • Ensure the processes and procedures within the account are monitored and updated as per the Master Services Agreement (MSA) • Work in conjunction with the Sub-Regional Hub Lead to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required. • Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate. • Ensure all contractual and ad-hoc reports are delivered on time • Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working

职位描述

Max Shen