Bragi FAE——Mobile Phone

Basic Information - Position Title: Field Application Engineer – Mobile - Work Location: Shenzhen, Guangdong (remote role) - Position Type: Field Application Engineer, customer facing technical role - Reporting Line: Local sales team based in Shenzhen Project Background The company focuses on AI powered smart earbuds and wearable audio products with mature audio software and AI solutions, empowering global consumer brands with audio technologies. With the rapid expansion of domestic business, we are looking for a Field Application Engineer to act as the technical hub for the China market. The role connects the company, partners and end customers, supports mobile side SDK integration, debugging, mass production delivery of customer projects, and develops business opportunities with domestic audio hardware brands. Key Responsibilities 1. Provide end to end technical support for domestic customers and partners throughout product evaluation, solution integration, project development, testing validation and mass production phases. 2. Deliver professional technical guidance for customers on mobile SDK/app integration, Bluetooth connectivity, audio features and connected device interaction modules. 3. Reproduce, debug and document customer side technical issues across mobile, firmware, hardware and connectivity layers, escalate complex problems internally for resolution, and close all customer technical requests. 4. Work closely with the sales team in customer technical discussions and design in activities, and identify potential new business opportunities. 5. Manage customer samples, continuously collect front line technical feedback from customers, organize business insights and share with internal product and engineering teams. 6. Review and assist in delivering customer facing technical documents, integration guides, specifications, schematics and PCB layout files as required by projects. 7. Travel to customer sites for on site technical support when assigned by project schedules.

Job Requirements 1. Hands on working experience in customer facing technical roles including Field Application Engineer, Technical Support, Customer Engineering, Solutions Engineer, Mobile Integration Engineer or similar roles. 2. Solid practical experience in mobile app or mobile SDK integration. 3. Strong troubleshooting capability covering issue reproduction, root cause analysis, debugging, documentation and escalation management. 4. Efficient communication with both technical and non technical stakeholders, capable of explaining sophisticated technical topics in customer oriented plain language. 5. Proactive and self motivated, able to handle urgent customer issues independently and prioritize multiple concurrent tasks. 6. Fluent in written and spoken Chinese and English. Nice to have Qualifications 1. Understanding of Bluetooth, BLE, audio products, hearables, wearables or connected consumer smart devices is preferred. 2. Experience in embedded systems or firmware integration is preferred. 3. Prior project experience with chip platforms such as Jieli, Qualcomm, Bluetrum or equivalent platforms is preferred. 4. Proficiency in hardware debugging tools, protocol analyzers and simulation tools is preferred. 5. Background in consumer electronics, audio devices or semiconductor platforms, plus familiarity with Shenzhen hardware supply chain is preferred.

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