KA Senior Manager

Job Description: KA Senior Manager (Key Account Senior Manager) Position Title Key Account Senior Manager (KA Senior Manager) Location (Insert location: e.g., Shanghai / Beijing / Singapore / Sydney)   Position Summary The KA Senior Manager is responsible for leading strategic key account management, driving revenue growth, strengthening customer partnerships, and delivering commercial excellence. This role manages major customers at the regional or national level, develops long‑term business plans, negotiates commercial agreements, and collaborates cross‑functionally to ensure high service levels and customer satisfaction. The position plays a critical role in expanding market share and achieving business targets.   Key Responsibilities 1. Key Account Strategy & Business Development Develop and execute strategic account plans for major customers Identify growth opportunities, new business models, and long‑term partnership initiatives Conduct market and competitor analysis to support strategic decision‑making 2. Customer Relationship Management Build and maintain strong senior‑level relationships with key customers Serve as the primary point of contact for strategic discussions, escalations, and business reviews Strengthen customer engagement through regular communication and joint business planning 3. Sales & Revenue Management Achieve sales, margin, and profitability targets for assigned key accounts Lead annual negotiations on pricing, contracts, rebates, and service agreements Monitor sales performance, forecast accuracy, and pipeline development 4. Cross‑Functional Collaboration Work closely with Marketing, Supply Chain, Finance, Operations, and Product teams to deliver customer solutions Coordinate internal resources to support customer projects, promotions, and service requirements Ensure alignment between customer needs and internal capabilities 5. Contract & Commercial Management Lead commercial negotiations and manage long‑term agreements Ensure compliance with company policies, pricing governance, and legal requirements Manage customer terms, credit limits, and risk assessments 6. Performance Tracking & Reporting Track key account KPIs including revenue, profitability, service level, and customer satisfaction Prepare business reviews, performance reports, and strategic presentations Drive continuous improvement in account management processes 7. Team Leadership (if applicable) Lead and mentor Key Account Managers or Account Executives Build team capability in negotiation, customer management, and commercial excellence Foster a high‑performance, customer‑centric culture   Qualifications Education Bachelor’s degree in Business, Marketing, Sales, or related fields MBA or advanced degree preferred Experience 8–12+ years of experience in key account management, sales, or business development Experience managing large strategic customers at regional or national level Background in FMCG, retail, e‑commerce, industrial, technology, or B2B sectors preferred Proven track record in negotiation, commercial management, and customer relationship building Skills Strong strategic thinking and business acumen Excellent communication, negotiation, and presentation skills Ability to influence senior stakeholders internally and externally Strong analytical and problem‑solving abilities Proficiency in CRM systems and MS Office Fluent English for business communication Personal Attributes Customer‑centric mindset with strong ownership Results‑driven, proactive, and adaptable Strong interpersonal skills and ability to build trust High integrity and professionalism

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职位描述

Lucia Wang