Senior Quality Engineer

Senior Quality Engineer Position Summary The ideal candidate possesses strong technical expertise in product reliability, supplier quality systems, manufacturing processes, and statistical quality methods. This individual will work closely with Engineering, Operations, Sourcing, and Contract Manufacturing partners to deliver products that meet Cricut's quality, reliability, cost, and customer satisfaction objectives. This position requires strong leadership, communication, excellent problem-solving skills, and the ability to independently drive cross-functional quality initiatives across multiple suppliers and manufacturing partners. ________________________________________ Key Responsibilities Supplier Quality Management • Own supplier quality management across Contract Manufacturers (CMs) and component suppliers, driving continuous improvement in quality systems and manufacturing processes. • Develop, implement, and maintain robust supplier quality processes, including: o Incoming Quality Control (IQC) o In-Process Quality Control (IPQC) o Final Inspection (FAI) o Outgoing Quality Control (OQC) o Cricut Pre-Shipment Buy-Off o Yield monitoring and improvement o Corrective and Preventive Action (CAPA) o Supplier audit programs • Lead supplier qualification activities, including manufacturing process validation, fixture qualification, tooling approval, and production readiness assessments. • Perform supplier process audits, manufacturing audits, and product audits to ensure compliance with Cricut quality standards. • Develop supplier scorecards and KPI reporting to monitor supplier performance in quality, delivery, responsiveness, and cost. • Drive Supplier Corrective Action Requests (SCAR) from initiation through verification and closure. • Partner with suppliers to achieve world-class quality performance through proactive quality planning and continuous improvement. ________________________________________ Product Quality & Reliability • Lead product design validation and reliability qualification activities throughout the New Product Introduction (NPI) process. • Develop comprehensive qualification and reliability test plans, including: o Thermal cycling o Temperature and humidity testing o Vibration o Mechanical shock o Drop and tumble testing o HALT/HASS o Accelerated life testing o Accelerated aging • Execute and oversee product reliability testing and failure analysis. • Analyze test results, identify product risks, and recommend design or process improvements. • Support Engineering teams in validating product readiness for EVT, DVT, MPQ, and Mass Production (MP) gates. ________________________________________ Manufacturing Quality • Collaborate with Contract Manufacturers to establish capable, repeatable manufacturing processes. • Validate production lines, fixtures, tooling, test equipment, and inspection methods. • Monitor production yield, First Pass Yield (FPY), and field quality metrics to identify improvement opportunities. • Lead root cause investigations using structured problem-solving methodologies including: o 8D o 5 Why o Fishbone Analysis o FMEA o Control Plans o Poka-Yoke • Drive implementation and verification of corrective and preventive actions to eliminate recurring quality issues. • Support manufacturing process improvements that reduce defects, improve efficiency, and lower Cost of Quality (CoQ). ________________________________________ Quality Systems & Continuous Improvement • Apply advanced quality engineering tools, including: o Statistical Process Control (SPC) o Design of Experiments (DOE) o Gage R&R o Process Capability Analysis o Design for Reliability (DfR) • Lead Product Risk Analysis activities, including: o DFMEA o PFMEA o NUDD o Lessons Learned • Ensure high-risk items are identified, mitigated, and resolved before production release. • Maintain quality documentation, databases, reports, and engineering records. • Recommend and implement improvements to quality systems, inspection methods, and manufacturing processes. ________________________________________ Cross-Functional Leadership • Serve as the Quality Engineering representative on cross-functional product development teams. • Collaborate closely with Engineering, Product Management, Operations, Sourcing, Manufacturing, and Supplier Quality teams. • Present quality metrics, product risks, reliability data, and corrective action status to leadership and project teams. • Mentor technicians and laboratory personnel while providing technical leadership during validation and production activities. • Support strategic supplier development initiatives and global quality improvement programs. ________________________________________ Qualifications Required • Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Electrical Engineering, Industrial Engineering, or a related technical discipline. • Minimum of 8 years of hands-on experience in Quality Engineering, Supplier Quality, Manufacturing Quality, or Product Reliability. • Strong experience in New Product Introduction (NPI) and Design Validation. • Experience managing quality within Contract Manufacturing environments. • Strong knowledge of structured problem-solving methodologies including 8D, CAPA, FMEA, Control Plans, and Poka-Yoke. • Experience with Statistical Process Control (SPC), Gage R&R, DOE, Process Capability Analysis, and Design for Reliability. • Working knowledge of PPAP, APQP, and GD&T. • Excellent analytical, troubleshooting, and root cause analysis skills. • Strong communication and presentation skills with the ability to influence cross-functional teams and suppliers. • Self-motivated with the ability to independently manage multiple projects in a fast-paced environment. • Willingness to travel up to 30% domestically and internationally. Preferred • Experience with ISO 9001 quality management systems and supplier audits. • Experience in consumer electronics, electromechanical products, printing technologies, or consumable products. • Knowledge of plastic injection molding, sheet metal fabrication, machining, PCB assembly, and other manufacturing processes. • ASQ Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), or equivalent professional certification is a plus.

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