Technical Sales Support Manager

Technical Sales Support Manager Location: Shanghai Report to: Global Head of Technical Service (based in Russia Headquarters) Headcount: Newly created role, the 3rd technical support member in China Product Line: General polymers, synthetic polymer material additives Key End Markets: Packaging, tires, construction Job Responsibilities 1. Leverage polymer & chemical expertise to participate in formulation optimization and application development of products. 2. Liaise with domestic end customers, address all technical inquiries and objections regarding product performance and application scenarios, and deliver full-set technical solutions. 3. Collaborate with sales teams to conduct on-site technical commissioning and troubleshooting for customers; feed customer demands back to R&D team to drive product upgrades and iterations. 4. Collect market intelligence including competitor products and industry demands, and deliver technical market analysis reports regularly. 5. Independently conduct customer technical seminars, industry exhibition presentations, and compile technical brochures & application documents. 6. Allocate technical service resources reasonably across clients; prioritize resource investment for clients with smooth collaboration and aligned profitability. 7. Work as an individual contributor at the initial stage; potential to take over team management responsibilities in the long run. Job Requirements 1. Bachelor’s degree or above, major in Polymer Materials, Polymers, Fine Chemicals or related disciplines. 2. Minimum 3 years working experience in technical support / technical sales within polymer or plastic additive industry; solid understanding of downstream applications in packaging, tires and construction sectors. 3. Capable of independent on-site technical fault diagnosis and delivering technical presentations for key large customers. 4. Strong cross-functional communication skills to align R&D, production and sales teams to resolve customer technical challenges. 5. Fluent oral and written English for regular direct communication with Global Head of Technical Service based in Russia. 6. Possess business development mindset; candidates with hybrid technical & commercial background similar to Andrew Chen are highly preferred. 7. Candidates with willingness to lead a technical team in the future are a plus. Compensation Package 12-month base salary plus target annual bonus of 25%; up to 40% bonus based on outstanding annual performance. Interview Process 1. Initial screening with recruitment consultant 2. Interview with Global Head of Technical Service (Russia HQ) 3. Final interview with Ilya Melman, Executive Director of China 4. Compliance background check

职位描述

Sunny HF Wang