- Service Operations System & Quality Management
Build and optimize a standardized customer service management system (SOPs, KPIs, SLAs) covering the entire patient's lifecycle. Lead the digital transformation of service platforms to ensure high-quality, consistent support for patients, caregivers, and channel partners.
- Data-Driven Insights & Team Leadership
Leverage CRM and service data to analyze customer behavior, improve retention rates, and drive cross-functional projects. Lead and mentor a high-performing team across customer service and operations functions.