Service Sales Representative

岗位目标 向客户推广服务产品（特别是服务合同），确保客户了解并认可本司提供的此类产品。 作为客户、现场服务团队、市场部及销售部在服务产品需求方面的统一联络窗口。负责与最终客户签署合同，并就服务合同或按次付费（T&M）服务事宜进行谈判。 助力公司达成并超越服务合同销售目标，为未来的业务增长奠定坚实基础。 To promote service products to customers, especially service contracts. Help customer realizing our company has these products and accepting the products. Work as a single contact point for any service products need from customer, field service, marketing and sales. Be responsible for signing the contract with end customers and negotiate with them about service contracts or T&M service. Help company to meet and exceed service contracts sales targets and create the good foundation for future growth. 岗位职责 1. 在华东市场执行该司的服务营销策略，推动服务产品销售。 2. 通过积极参与各类市场营销活动、展会、用户交流会、实地拜访及电话营销等方式，推广服务合同业务。 3. 负责促成服务订单，并管理相关流程，包括报价、条款与条件（T&C）确认、方案演示及投标等。 4. 制作或翻译本地化的服务营销推广资料。 5. 开展客户满意度调查及市场需求调研。 6. 达成该司服务合同的季度及年度订单与销售目标。 7. 与服务业务经理及全球服务产品团队紧密协作，确保全球战略在中国市场的落地执行。 8. 每月编制并更新服务产品销售预测；利用公司指定系统管理销售机会，并及时更新销售活动进展。 9. 深入了解客户需求，并向其推荐定制化的服务产品。 10. 主导并推动新服务产品的创新与试点，为销售团队开发价值主张（Value Story）及销售工具。 11. 担任初级销售人员的导师，为其提供培训与指导。 12. 与业务经理共同为初级服务销售人员设定阶段性目标，并定期评估其进展。 13. 完成服务业务经理交办的其他项目。 1. To implement our service marketing strategies for our service product sale in East China market. 2. To promote service contract business through actively attending business marketing activities, exhibitions, user meetings, on-site visit and phone campaign. 3. To close the service order with customers, and manage the proper process, like quotation, T&C, presentation and bidding. 4. To generate/translate service marketing promotion materials in local language. 5. To implement customer satisfaction and market need survey. 6. To achieve our contract order and sales target quarterly and yearly. 7. To closely work with Service business manager and Global Service Product Team in order to implement global strategies in China. 8. To prepare and update service-product sales forecast file monthly. Using SFDC to manage sales opportunity and update sales activities timely 9. To understand customer needs and recommend the customized service products to customers. 10. Lead and drive new service product innovation and pilot, develop value story and selling tools for sales team. 11. Lead as mentor of junior sales, provide training and coaching to fresh sales rep. 12. Set immersion goal and objective with business manager for junior service sales, review the progress. 13. Other projects assigned by Service business manager.