Me+ Service Lead-Sr. manager
Negotiable
End-to-End Patient Care Service Management
- Design and implement integrated patient service pathways (pre-consultation, in-treatment, post discharge) covering health consultation, appointment coordination, medication guidance, and rehabilitation follow-up
- Establish service SOPs, monitor execution quality, and maintain patient satisfaction rate ≥95%
- Resolve critical complaints and crisis incidents, ensuring zero medical service quality accidents
Patient-Facing Automated Service Platform Development
- Lead AI-driven service tools development (e.g., AI chatbots, self-booking systems, medication reminders)
- Drive digital transformation of service workflows, achieving ≥30% YoY increase in automated service coverage
- Collaborate with tech teams for system optimization, ensuring ≤30-second response time
Internet Hospital Platform Integration & Support
- Serve as primary business owner for internet hospital functional integration (e.g., online follow-ups)
- Train service teams on internet hospital-related inquiries, achieving ≥90% first-contact resolution rate
- Aggregate patient feedback to drive platform enhancements, delivering ≥3 UX upgrades annually
Patient Relationship Management System
- Develop tiered patient operation models (e.g., pre-operative/post-operative/new patient segments)
- Design loyalty programs via health record analytics, increasing revisit rate by ≥15%
- Build physician-patient engagement platforms, maintaining ≥40% monthly active patient ratio
Team Leadership
- Manage 10 member patient service team (recruitment, training, performance evaluation, etc.)
- Deliver regular service analytics reports (weekly/monthly/quarterly)
