Maintaining in-depth knowledge about COC FCL product and services of the company and regions they are assigned to develop.
Carrier Procurement and Rate Negotiation: Negotiate port‑to‑port and door‑to‑door FAK and named‑account rates, surcharges, and space commitments with ocean carriers.
Product Development: Design FCL product offerings, Sales plans and Commercial activities in coordination with the Commercial Director
Sales Team Management: Manage and coordinate sales executives; run pipeline reviews, joint customer calls, training sessions, and performance reviews;
Foreign Agent Coordination and Network Management: Define and communicate operational and RFQ’s requirements to foreign agents; evaluate and select agents; ensure agents meet SLA, documentation, customs clearance, and delivery standards; resolve cross‑border service issues.
Tender Management: Lead tenders and RFQs for local, regional, and global customers; prepare commercial proposals and pricing models.
Account Support and Customer Engagement: Act as commercial point of contact for key customers needs and propose service models
Operations: Coordinate with country operations, documentation, and network planning to ensure carrier adherence, space allocation, and on‑time sailings.
Performance Monitoring: Track carrier compliance to targets, and weekly/monthly KPIs; recommend corrective actions.
Events Attendance: Attending trade shows and networking events and represent the company as a strategic ambassador ensuring consistent visibility, credibility, and commercial positioning across all markets.
Market Intelligence: Monitor lane economics, competitor capacity, and customer demand signals to shape pricing and capacity offers.
Compliance and Risk Management Ensure commercial terms and shipments comply with trade regulations, carrier rules, and company policies; manage demurrage/detention exposure and claims escalation.
