Position Overview
The Omni Project Manager is responsible for driving end to end planning, execution, and delivery of omnichannel initiatives across online and offline touchpoints. This role partners closely with cross functional teams—including retail operations, e commerce, CRM, supply chain, IT, and external vendors—to ensure seamless customer experience, operational efficiency, and business growth.
Key Responsibilities
1. Omnichannel Project Management
• Lead full lifecycle management of omnichannel projects, including scoping, planning, kickoff, execution, monitoring, and post launch review.
• Define project objectives, timelines, milestones, and resource plans; ensure on time, on budget, and high quality delivery.
• Establish project governance, risk controls, and communication mechanisms.
2. Business Requirement Analysis
• Collaborate with business teams to collect, clarify, and prioritize requirements across retail, e commerce, CRM, membership, and supply chain.
• Translate business needs into actionable project plans and functional specifications.
• Ensure alignment between business goals and technical feasibility.
3. Cross functional Collaboration
• Coordinate with internal teams (Retail, E commerce, CRM, IT, Supply Chain, Finance) and external vendors to ensure smooth execution.
• Facilitate communication across stakeholders, resolve conflicts, and drive consensus.
• Ensure all teams understand project goals, deliverables, and dependencies.
4. System Integration & Delivery
• Oversee integration of omnichannel systems such as OMS, CRM, ERP, POS, WMS, and WeCom.
• Work with IT and vendors to ensure data accuracy, system stability, and seamless customer journey.
• Support UAT planning, execution, issue tracking, and go live readiness.
5. Performance Tracking & Optimization
• Monitor key omnichannel KPIs (conversion, fulfillment, inventory accuracy, customer experience).
• Conduct post launch reviews, identify improvement opportunities, and drive continuous optimization.
• Build SOPs, process documentation, and best practice playbooks.
Qualifications
1. Educational Background
• Bachelor’s degree or above in Business, Information Systems, Supply Chain, Engineering, or related fields.
2. Professional Experience
• 3–7 years of experience in project management, omnichannel operations, retail digitalization, or enterprise system implementation.
• Experience with OMS/CRM/POS/ERP/WMS or retail digital transformation preferred.
3. Technical & Business Skills
• Solid understanding of omnichannel business models (BOPIS, Ship from Store, Endless Aisle, Clienteling).
• Familiar with system integration, data flow, and digital retail architecture.
• Strong analytical and problem solving skills.
4. Soft Skills
• Excellent communication, stakeholder management, and cross team coordination.
• Strong ownership, adaptability, and ability to work in fast paced environments.
• English proficiency for business communication.