General Manager - Store/Fitness Club
Negotiable
Position Overview
The General Manager is responsible for the full leadership and performance of a 3000 sqm fitness facility, overseeing daily operations, sales performance, team management, member experience, and staff training. This role ensures the club operates efficiently, meets revenue targets, and delivers an exceptional fitness experience aligned with brand standards.
Key Responsibilities
Facility Management Oversee the entire club's daily operations, ensuring a clean, safe, and well‑maintained environment. Manage scheduling, budgeting, inventory, and vendor relationships. Ensure compliance with health, safety, and company policies. Monitor equipment functionality and coordinate maintenance or replacement.
Sales Leadership Drive membership sales, personal training revenue, and retail performance. Develop and execute monthly and quarterly sales plans. Lead, coach, and motivate the sales team to achieve KPIs. Analyze sales data and adjust strategies to maximize conversion and retention. Build strong community partnerships and promote the club through local marketing initiatives.
Operational Excellence Ensure smooth front‑desk operations, member services, and class scheduling. Optimize staffing levels and manage labor costs. Implement operational SOPs to maintain consistent service quality. Monitor member feedback and resolve escalated issues promptly. Coordinate group fitness, personal training, and special events.
Team Training & Development Recruit, onboard, and develop staff across all departments. Conduct regular training sessions for sales, service, and fitness teams. Provide ongoing coaching, performance evaluations, and career development plans. Foster a positive, high‑performance culture aligned with company values.
